FAQs

FAQs

Frequently Asked Questions

We recommend clients focus on one trading account, and we reserve the right to close subsequent accounts. However, each case will be assessed on an individual basis. If an additional trading account is permitted, it must be operated independently and it is not possible to transfer funds between the two accounts.

No, using the demo account is completely risk-free as you can’t lose real mon

No, only individual trading accounts are allowed.

Customers are required to verify their accounts for identification and security purposes in accordance with our customer due diligence process, for example the verification of your name, date of birth, residential address, phone number, email address and payment method, etc.

In order to upload your documents please go to the main trading screen and Click ”Menu” → “Account” → “Verify Account”. For your convenience, you can also use our mobile apps to upload your documents.

As per our legal and regulatory obligations, FusionCapital360 is required to verify your identity and residential address, for which a photo ID and residence information and/or documentation may be required. When you open an account with FusionCapital360 , you agree to comply with all applicable laws and regulations against money laundering and terrorism financing, including, but not limited to, the requirement to provide satisfactory evidence of your identity, residential address, source of funds, etc. FusionCapital360 will not establish a business relationship with an individual unless and until the client’s identity and residential address have been successfully verified and/or all necessary documents have been received and verified. This is to protect both you and us from fraud as well as guard your privacy, and is therefore part of our standard due diligence process. FusionCapital360 reserves its right to impose additional due diligence requirements where necessary.

FusionCapital360's subsidiaries are authorised and regulated in different jurisdictions around the world.

One of the benefits of trading with a regulated firm is that you know you are trading on a reliable and reputable platform in a regulated environment, which has stringent rules and regulations designed, in particular, to protect the interests of retail clients.

In order to make a deposit and begin trading with FusionCapital360 you should follow these instructions: Click on “Funds” → “Deposit” → Select your preferred deposit method from the available options → Fill in the fields and click the "Deposit" button (on mobile devices, you can access the “Funds” screen from the menu button). Each deposit method has its own minimum deposit level, and further information may be found in the Deposit screen on the trading platform. You can deposit using one of the following methods (note that some of the methods may not be available in your region):

Our platform is protected by SSL (Secure Socket Layer). All sensitive information submitted by our customers, such as card numbers, passwords, etc. is automatically transferred by SSL to a secure environment.

There are several deposit limitations on your account. These limitations vary depending upon the country in which you are residing. The maximum deposit amount per transaction is outlined on the deposit page for each of the available payment methods. In certain circumstances you may encounter a limit on your Deposit for credit reasons, to meet your Margin requirements you should consider reducing the total number of your open Transactions.

All client funds are held in segregated client bank accounts, to ensure maximum protection of the funds as per our Client Money Protection Regulatory License

In order to make a withdrawal you should follow these instructions: Click on “Funds” → “Withdrawal” → Select your preferred withdrawal method → Fill in the fields and click on the "Open a Withdrawal" button (on mobile devices, you can access the “Funds” screen from the menu button).

The time frame for processing a withdrawal request is normally 1-3 business days, in order to allow us to complete various security checks before initiating payment. The time frame for receipt of the payment, is dependent upon the payment method and processing time of the third party remitter. The withdrawal screen on the trading platform states the minimum withdrawal requirements for each type of payment method. Processing a withdrawal request for less than the minimum withdrawal amount may result in charges to your account.

All withdrawal methods have minimum amount thresholds, which can be found on the withdrawal screen on the trading platform. Our stated policy, wherever possible, is to only return funds to the same payment method from which they originated. Bear in mind that it is possible that you will need to provide documentation to verify your payment method in order to withdraw.

There are no hidden fees at FusionCapital360. FusionCapital360 is mainly compensated for its services through the spread.

FusionCapital360 offers CFDs on over 2800 financial instruments, including Shares, Forex, Indices, Cryptocurrencies, Commodities, ETFs and Options.
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